FAQ

How will I know you are the right Healer / Life Coach for me?

You can review the following information

  • click on my BIO page to learn more about myself and my approach
  • You can also view the Passion Video

If you still need more contact to make a decision, you can book a 15 minute free session.

How will I know which is the right service to choose?

  • Lightwork is focused on evaluating energy sources and clearing your energy fields to bring in more light
  • Life Coaching is focused more on people in transition who are feeling boxed in, frustrated and desperate to find clarity and discover the choices available to them to help them reach the joy and exhilaration of freedom

make sure choice on what resonates with you.

How do I get started in the one of these services?

If you are interested in beginning a service, please sign up for one of the services (or the free 15 minute session), and you will receive related information for the particular session you requested. All sessions will be done via Skype, so you can have the comfort of your own home.

All sessions will be done without video, since I've found that people worry more about how they look, and I care more about your comfort and quality of your transformation in your session.  Choices to connect in this session typically are:

  • Skype
  • Zoom
  • webinar tools such as StartMeeting
  • Phone call

What can I expect from you?

  1. Be a partner in bringing out the best, the deepest, and the truest in you;
  2. Provide safety, encouragement and support; an environment in which you can relax and explore;
  3. Respect the confidentiality of the agreements we make;
  4. Expand your view of what is possible and promote discovery of new insights;
  5. Give you input, straight feedback and operate as a sounding board;
  6. Listen carefully to what you say and ask questions that increase awareness;
  7. Be an on-going resource for you in accomplishing your intentions.

What are the expectations of the client in the sessions?

  1. Make sure you are in a safe place;
  2. Be fully present in our session;
  3. Respect the confidentiality of the agreements we make;
  4. Be open to what is possible and promote discovery of new insights;
  5. Provide straight feedback for what works and what doesn't work for you;
  6. Follow through on agreed next steps for our next session;

 

SECURITY & CONFIDENTIALITY

Is this client center and my data secured and safe?

Yes! In fact, there are 3 levels of security: provided to keep your data safe and confidential:  

  1. Username and password protected;
  2. Verisign Security Certificate protects your data on this site; 
  3. Secured pages (https://)

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in-between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, you can post an inquiry to the Client Log and we can have "just in time" coaching via your Private Client Website.

ACCESSING THE PRIVATE CLIENT AREA

What is the "Register Now" link and when would I use it?

If you are interested in becoming a client or beginning the coaching process, you can create your own account to access the private client area.  When you "register" I will be notified that your account has been created and will need to activate your account. This could take up to 24 hours.

How do I access your private client area and how do I log in?

Click on the Login link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have login information yet?  Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time in your Client Profile page, that you find under the FORMS tab.

What if I forget or lose my password and login information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.

If you misplaced both your username and password, contact me and I will forward you your information.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the login information is case sensitive, so enter it exactly like it was given to you. Also, type in your login credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering incorrect. Again, if you do not remember your login credentials, you can contact me via email and I'll forward them to you.

FORMS, DOCUMENTS AND RESOURCES AVAILABLE

What makes up a "Welcome Packet" and what do I do with this?

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you are providing me with some helpful information, so that I know best how to support you, guide you and work together with you. It includes a "Client Profile" form, a "Goals" form and also a "Discovery" form.  You will also find our coaching agreement located in this packet. It is customary for you to complete these items prior to our initial coaching session together.

SCHEDULING/RESCHEDULING APPOINTMENTS

What if I need to reschedule my appointment?

It's easy. With at least a 24 hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  1. Log into your Private Client Website Area.
  2. Click on the Calendar Menu.
  3. Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  4. Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  5. The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES

How do I easily make my payments for my healing / life coaching services?

Sessions are paid on this secured site when booking sessions. If we agree to set up recurring services, recurring payments will be setup per our agreement.

What are the various methods of payment I can use to pay for my coaching services?

  • Debit Card
  • Credit Card (Visa, MasterCard, AMEX, Discover)
  • PayPal

 

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